Support Documentation

Contact

• If you need additional help, please contact the Support Team at Defined Research by texting the word ‘support’ to (415) 449-4922. We will respond as quickly as possible.

• Please do NOT contact WHOOP. While we are partnering with WHOOP, their support is not optimized for large studies such as ours.

Setting up Your WHOOP (download the PDF)

Open the WHOOP App on Your Phone Each Morning

How do I charge and recharge my WHOOP strap and battery?

Instructions & Documentation ( download the PDF )

• Tips for Successful Participation 

• Your Daily & Nightly Routine 

• Study Timeline
  

Download the WHOOP Phone App

• Apple App Store:

  https://apps.apple.com/us/app/whoop-performance-optimization/id933944389

• Google Play:

  https://play.google.com/store/apps/details?id=com.whoop.android

WHOOP Battery

• The battery needs to be recharged every 3 days

• More information about the battery:

  https://support.whoop.com/hc/en-us/articles/4407640274587-WHOOP-4-0-Battery-Pack-and-Sensor-LEDs

Adjusting the WHOOP strap to your wrist

• Tips and suggestions can be found here:

  https://support.whoop.com/hc/en-us/articles/360019624453-Strap-Adjustments

Pairing the WHOOP

• If you’re having trouble pairing the WHOOP to your phone, please check to make sure the Bluetooth settings on your phone are turned on and try again

• Pair with IOS:

  https://support.whoop.com/hc/en-us/articles/4410001198363-WHOOP-4-0-iOS-Connectivi-ty-and-Pairing-

• Pair with Android:

  https://support.whoop.com/hc/en-us/articles/4410494971419-WHOOP-4-0-Android-Con-nectivity-and-Pairing-